Privacy policy

Last updated: JULY 17, 2025

Mivida Events (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information when you interact with us online, through our website https://www.mividaevents.com.au, or when you engage our event services.

1. Collection of Personal Information

We may collect personal information directly from you when you:

  • Submit an enquiry or contact form

  • Request a quote or consultation

  • Make a booking or purchase a service

  • Subscribe to our email list or promotional communications

  • Interact with our website, including through cookies and analytics tools

The types of personal information we may collect include:

  • Your name

  • Email address

  • Phone number

  • Postal address

  • Event details (e.g. event type, date, venue)

  • Payment and transaction information

  • Any other information you provide to us voluntarily

In some cases, we may also collect non-personal information such as IP addresses, browser type, device information, and website usage data through cookies and other digital tools.

2. Use of Personal Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide quotes or service information

  • To deliver event planning and coordination services

  • To confirm bookings and process payments

  • To communicate with you about your event or our services

  • To send service updates, marketing offers, or newsletters (if you opt in)

  • To improve our website and user experience

  • To comply with legal obligations and resolve disputes

We only collect information that is reasonably necessary for our business functions and services.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to:

  • Service providers, subcontractors, and third-party vendors engaged in delivering our services (e.g. venues, caterers, payment processors, IT support)

  • Government authorities or regulators, if required by law

  • Our professional advisers (such as lawyers or accountants) if reasonably necessary

We require all third parties to comply with strict confidentiality and data handling standards.

4. Storage and Security

We take reasonable steps to protect the personal information we hold from:

  • Unauthorised access

  • Misuse, interference, or loss

  • Unauthorised disclosure or modification

Your information is stored securely in password-protected digital systems and may be held in cloud-based servers located within or outside Australia, depending on the service providers we use. Where data is stored overseas, we ensure that those providers are subject to equivalent privacy protections.

5. Access and Correction

You have the right to request access to any personal information we hold about you, and to request corrections if that information is inaccurate, outdated, or incomplete.

To request access or a correction, please contact us using the details below. We may need to verify your identity before processing your request. In limited circumstances, we may refuse access where permitted by law, in which case we will provide written reasons.

6. Use of Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Improve site functionality

  • Track website usage and performance

  • Understand user preferences and improve service delivery

Cookies do not identify you personally but may link to other data we hold. You can disable cookies via your browser settings, but some features of our website may not function correctly if cookies are disabled.

We may also use third-party analytics tools (such as Google Analytics) which collect aggregated, anonymous information. This data helps us understand website traffic and improve the site experience.

7. Direct Marketing

If you provide your personal information for marketing purposes, we may use it to send you promotional messages about our services or special offers. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology. Any changes will be published on this page with the revised date.

We encourage you to review this policy periodically to stay informed about how we handle your personal information.

10. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Mivida Events
📧 joanne@mivida.com.au
🌐 https://www.mividaevents.com.au

We will respond to your enquiry within a reasonable timeframe and aim to resolve any complaints promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).